About Kirkland Training

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About Kirkland Training

Providing expert, tailored training solutions

Our training is bespoke – no need to trawl through endless ‘off the shelf’ packages looking for the ‘best-fit’ option – our solution for you will be based on your needs, your teams and will reflect the values of your business.

But what makes us really stand out in the crowd is the way we work. All of our trainers have a proven track record in operational service and sales roles, from team member level up to high-level management. This means that our training is rooted in practical experience, not theoretical examples. How does that help? Well, our customer feedback shows that we consistently gain the buy-in of the people we train: they trust us, engage with us and put into practice what they have learned. Most importantly, they enjoy the experience, have fun and want to come back for more.

Meet the team

Amy Kirkland

Amy Kirkland has been a trainer in the hospitality industry since 2001.

She started Kirkland Training in 2005, with the aim of providing expert, tailored training solutions to the leisure, travel and tourism sector, rooted in practical experience and a desire to make training fun, engaging and exciting. Since 2005 the company has grown and gone from strength to strength, with an interesting and diverse client base which includes hotels, conference and events venues, charities, corporate businesses and visitor attractions.

Prior to starting Kirkland Training, Amy was a senior Training Manager for Moat House Hotels, looking after the training and development of the front of house teams across the 43 UK hotels. Her early career was spent working in all areas of hotel operations, restaurants and attractions.

Meet the team

Carren Todd

Carren is one of the best known trainers in the hospitality industry. Career highlights include helping Ladbroke Hotels take over Hilton Hotels in 1985, where she had the responsibility for setting up the reservations and conference teams across the UK; as well as establishing Central Reservations and Sales Offices for Penguin Hotels. Carren started ACT Business Development in 1990, offering training support to independent hotels and groups such as Jarvis and MacDonald Hotels. Other long-term clients include Resort Hotels, Marriott, Holiday Inn and Best Western. Carren spent five years working for The Savoy Group, developing their revenue and reception teams, and has also worked with The Ritz Carlton Group. Carren and her husband own and operate a beautiful country house hotel in the Lake District, which she says keeps her training ‘real’ and practical!