Hospitality Training Support Material
The right support material for your teams can enhance personal development as well as reinforcing standards. All material is written specifically for you, incorporating specific operational procedures and company standards.
Standard Operating Manual
For Reception or Revenue, this manual is split into sections, and covers areas such as customer care on the telephone and face to face, enquiry handling, check-in and out, shift/office procedures and rooms management. It is intended to be used as a training tool within the department, both with new starters during their induction and as a point of reference for existing team members.
Individual Training Workbook
An individual workbook for each Reception or Revenue team members. It is intended to offer a comprehensive 8 week induction into the department, and includes self-learning exercises, daily and weekly tasks and training records to be signed off as the employee progresses.
Reception & Revenue Training Course PreparationIf you have an existing training specialist within your team, but need help with training material specific to the Reception/Revenue areas, this can be written to suit your needs. You will receive the following in CD format:
- Full, comprehensive training slides (Powerpoint)
- Detailed trainer notes
- Delegate workbook
- Delegate attendance record
- Post course critique
- Any other material relevant to the course
Not what you’re looking for…?
Additional workbooks, manuals and support material can be written on request and designed specifically to suit your needs.