Kirkland Training - Front of House Training and Development

Are you 'Open all Hours'?

Make sure that you don't miss an opportunity in 2013, with professional, results-driven training and support from Kirkland Training.

Open all Hours

To ensure that your front of house team has the confidence & skills required to offer exceptional service to all guests. The course will empower your team to identify & convert sales opportunities, face to face & on the telephone.
10am - 4pm
Up to 16 delegates

Get set for Service

Fun, interactive training to improve customer care in all areas of the hotel. 1st impressions, the perfect 'welcome & farewell', identifying customer needs & creating service with a 'wow' factor, handling customer complaints & improving sales.
2 x 3 hour sessions, up to 16 delegates on each

Sales Workshop

A powerful workshop aimed at maximising your revenue opportunities. Enquiry handling, maximising sales on all distribution channels inc. the internet, ensuring a solid base of business, & rooms management strategies & tactics.
10am 4pm
Up to 8 delegates

For more information, prices, or to make a booking please email Amy@kirklandtraining.co.uk
or call Amy on 07866 433356.