About Kirkland Training
Amy Kirkland has been a trainer in the hotel industry for ten years, and works with many of the large groups as well as privately owned hotels and small chains. She specialises in front office, reservations and customer care training.
"Kirkland Training turned our content into a deliverable training course for both online and face to face. Amy’s expertise in the hospitality industry helped steer the programme and turn our weighty content into a digestible and engaging course. We were so pleased with the fast and thorough results and we would certainly recommend Kirkland Training if you’re looking for a quality product, finished quickly, to a high standard."
Jo Archer, Campaigns and Communications Manager, Coeliac UK April 2012
“AT QMH we have a requirement to create training and user documentation for our new PMS system. When we were looking for someone to do this work Amy was suggested to us. I have known Amy for some 12 years and thought she was the ideal person. While it is not something that Amy does as a core part of her work it was so closely aligned it seemed a good use of her skills. Amy has produced the User Guides on time and with a level of consistency to the agreed standards that has made our editing reviews a simple and straight forward process.
To step outside one’s core skills is not any easy thing to do. Amy has done so with a professional ease that has been the hallmark of the work I knew she delivered while working in QMH some years ago.
Recommending Amy to any potential client is a very easy task”
John Reid, QMH UK Limited, UK IT Departmental Manager 27th February 2012
"I have approached many training companies regarding our customer service training requirement's, the difference with Amy is she listen's. She will then devise a training plan to match your training needs with a minimal amount of fuss. Thereafter, you can expect perfectly executed, fun and interesting training, the feedback I have received from my colleagues is phenomenal. Amy is very well loved at StayCity, and we hope to work with her a lot more in the future. "
James Gwilliam, General Manager, staybirmingham.com
“Amy is personable, has high integrity and achieves results. She has been my 'right hand' for many years and I would put my name & reputation behind her at any point.”
July 17 2010, Carren Todd ACT Business Development
“Amy is a very professional trainer and the feedback for her delivery of the Welcome to Excellence customer service training programmes has been excellent. Amy is always willing to go that extra mile and is happy to liaise with our clients directly. We would be happy to recommend her.”
9th March 2011, Jane Curtis, Tourism South East
“Amy has delivered two of our Welcome to Excellence customer service training courses for us. The delegates have always given Amy excellent feedback and have been impressed by her relevant experience and attention to detail. We have found Amy to be very easy to work with and very professional at all times. I would not hesitate to recommend Amy.”
January 31, 2011
Helen Aldous, Training Manager, Lancashire and Blackpool Tourist Board.
“We felt that the course leader Amy did an excellent job, and found all aspects of the course interesting. As we are new to the self-catering industry it was an extremely valuable experience. The section - The communication process - (especially body language) was particularly interesting!"
June and Brian Needham, Heaton View Cottage
(Welcome Host Gold for Premier Cottages)
“Amy has provided training solutions for our Reception teams, I have always found her to be very reliable and knowledgable. Feedback from delegates has been excellent and I would be very happy to recommend Amy.”
April 26, 2010 Kelly Cronin, QMH UK Ltd.
“Amy has provided a number of training sessions to our reception, reservations, revenue and events teams. Her knowledge, experience and enthusiasm were excellent and she connected well with all levels of the teams. I would have no hesitation recommending Amy to other clients or using her services again.”
April 29, 2010 Alistair Cattanach, Akkeron Hotels
“Amy is a really inspiring front office trainer. She has a great ability to relate to her audience and enthuse them to do better. We have had nothing but praise for her courses from our clients. We will continue to use Amy to deliver training for HT Training and have no hesitation in recommending her.”
July 21, 2010 Rosemary Bannister, HT Training Ltd.
“Amy has delivered training to all levels of our Reception and Front Desk Teams, her experience and knowledge in this area is extensive and relevant and ensures that the training is fresh, appropriate and tailored to the individuals needs. Following on from the training we found the teams returned to their hotels with a enhanced upbeat attitude and a can do approach to customer service. Amy is always upbeat, enthusiastic and delivers high energy training sessions that make a lasting impact. I would certailnly recommend Amy if you are looking for a fresh approach to training in this crucial part of your business.”
July 22, 2010 Paul Dooner, Menzies Hotels