HOWEVER YOU
WANT IT
LEARNING
SPECIALISTS
About Kirkland Training
Hospitality training with a difference
At Kirkland Training we are specialists in all areas of hotel operations, management, sales, marketing and revenue. Having spent many years working in different areas of hotel operations and sales, as well as at group operating level, our trainers know what it takes to lead a successful hotel, and that traditional ‘off the shelf’ leadership training doesn’t always hit the mark!
We apply the same principles of 5* customer service to our training for different types of businesses – from visitor attractions, to call centres, to charities, to corporate organisations. We can help with service, sales, leadership and teamwork – get in touch for more info! Our training is bespoke – no need to trawl through endless ‘off the shelf’ packages looking for the ‘best-fit’ option – our solution for you will be based on your needs, your teams and will reflect the values of your business.
We apply the same principles of 5* customer service to our training for different types of businesses – from visitor attractions, to call centres, to charities, to corporate organisations. We can help with service, sales, leadership and teamwork – get in touch for more info! Our training is bespoke – no need to trawl through endless ‘off the shelf’ packages looking for the ‘best-fit’ option – our solution for you will be based on your needs, your teams and will reflect the values of your business.
But what makes us really stand out in the crowd is the way we work. All of our hospitality training team have a proven track record in operational service and sales roles, from team member level up to high-level management. This means that our training is rooted in practical experience, not theoretical examples. How does that help? Well, our customer feedback shows that we consistently gain the buy-in of the people we train: they trust us, engage with us and put into practice what they have learned. Most importantly, they enjoy the experience, have fun and want to come back formore.
Online learning
Blended and online learning
We offer a range of learning options which are delivered live online. For field teams based around the country and beyond, or to bring teams together from different locations, online training can be a great solution.
Many of our clients have an annual calendar which includes a mixture of different types of training – including 1:1, larger face to face workshops, training courses and online training. We can prepare a bespoke solution to suit you and your teams.
Testimonials
Our happy clients
We recently ran two day training sessions with Amy and Carren for the hotel teams, the training was both informative, fun and engaging and suited a wide range of team members from the operational team, M&E agents and sales managers. The teams all came back motivated and enthusiastic taking back some key actions to the workplace. It has benefitted both the individuals and the company.
Barbara Fulton
Legacy Hotels
Training courses delivered by Carren and Amy are fantastic. Full of brilliant content which the delegates can take back to the workplace and start implementing straight away. They get the absolute best out the delegates through group participation and fun activities. The shy become the brave! Carren and Amy are great at understanding our needs as a business and ensure that all the courses are bespoke to us and tailored to our needs.
Tori Ackling
Legacy Hotels
Amy is extremely easy to work with, always produces material in line with the brief and very flexible in terms of her delivery approach. The greatest recommendation that I can give is the rapport that Amy has built up right across the organisation, the team look forward to attending Amy's courses and regularly ask when the next one is.
I look forward to many more years of working with Amy
Ben Clayton
StayCity Aparthotels
Emma Bridgewater Ltd were very excited to be working with Amy Kirkland following our recent success in the Visit England Tourism Awards. All our retail staff were trained in the "Exceeding Visitor Expectations" course, by Amy herself. Amy came to our site on 2 occasions which was very convenient. We would not hesitate to recommend her.
Kate Ellis
Emma Bridgewater
Amy is a very professional trainer and the feedback for her delivery of the Welcome to Excellence customer service training programmes has been excellent. Amy is always willing to go that extra mile and is happy to liaise with our clients directly. We would be happy to recommend her.
Jane Curtis
TravelClick
Amy has delivered training to all levels of our Reception and Front Desk Teams, her experience and knowledge in this area is extensive and relevant and ensures that the training is fresh, appropriate and tailored to the individuals needs. I would certainly recommend Amy if you are looking for a fresh approach to training in this crucial part of your business.
Paul Dooner
Menzies Hotels